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Process file · Ops
Ops
What’s inside: monitoring · savings measurement
Timesheets drafted from the calendar into the billing system
The question this file answersWhat happens to our month-end invoices when half the firm has not filled in last week's hours?
Fits: firms where every professional records time weekly and an admin team still chases, corrects and keys it into a time-and-billing system — Toggl, Harvest, BigTime or Maconomy — before invoices can go out. The playbook gives a weekly cycle, not a headcount.
Not for: firms on pure fixed fees with no time capture, or where entries already flow from a practice system with nothing left to chase.
Typical day
What the desk looks like today
Typical, from the professional-services playbook — not a client's day. There is no count of entries to quote: every fee-earner, every week, is the volume. Timesheets come in late and from memory; an administrator chases the stragglers, corrects the obvious errors, maps each line to client and project, keys it into Harvest, BigTime or Maconomy, and builds draft invoices — then fields the queries when a client disputes a line. The pressure lands at month-end, when billing cannot run until the last timesheet is in, and whenever a partner asks why a fixed-fee write-off is bigger than expected.
What changes
What Monday looks like after
The Monday of month-end billing. Instead of a chase list of late timesheets, the administrator opens draft invoices for each client, built from entries the fee-earners confirmed during the week from suggestions their own calendars generated. The morning goes on the review list: three matters over budget, a handful of entries with no billing code, one partner who confirmed nothing. Those are conversations that need a person; the retyping from spreadsheets into Harvest is gone. Partners see, per client, hours confirmed against hours billed and where a write-off is forming — before the invoice goes out, not after the query. Whether an hour is billable remains a partner's call.
Typical, not a measured client result. Every figure here comes from the playbook source named below.
~40–60%
less manual time entry — Toggl/Harvest (2023)
Before: admin chases late timesheets and types them into billing. After: Toggl/Harvest benchmarks (2023) report 40–60% less manual entry — billable or not stays a partner's call.
Where this number comes from
Toggl/Harvest benchmarks (2023) report AI-suggested time entries reducing manual entry by 40–60%; Big 4 internal pilots (Deloitte, PwC) report about 50% less expense-review time. Published benchmarks, not our numbers; playbook range 40–60%. Not a utilisation or revenue claim.
What we install
What we put in front of the systems you already run
Nothing replaces your time-and-billing system — Toggl, Harvest, BigTime, Maconomy or the one you run. Beside it we put a suggestion and checking step:
- each professional's calendar and project-tool activity are read through their APIs and turned into suggested entries against client and matter — suggestions the person confirms or edits
- missing days and entries pushing a job over budget are flagged to the person
- expense receipts are read and categorised for a claim the person approves
- confirmed entries are written into billing and a draft invoice assembled per client
- anything unusual — a write-down, a non-billable code on a billable matter, a partner's uncharged hour — goes on a short review list for the partner.
We start with one group.
What stays human — and what this will not do
Billable or not. Write-offs. The fee conversation with the client. Partner approval before an invoice leaves.
Not a utilisation or revenue claim.
What can go wrong — and what we do about it
Suggested entries are only as good as the calendar behind them: a professional whose meetings are untitled or whose matters are miscoded gets wrong suggestions and, unread, wrong invoices — so nothing is billed unconfirmed and the audit checks matter codes first. Older practice tools without a usable API take entries by import file, slower. Reading calendars and mail for time capture must be agreed with staff and checked against your data-protection policy before the pilot. The 40–60% range is about manual entry; write-offs and fee negotiations are not in it.
How long it takes, and what we need from you
Audit, about two weeks (€1.5–3K): we follow one billing cycle with the administrator, count late and corrected timesheets, and check what your billing system, calendar and project tool expose through APIs. Pilot, 3–5 weeks and €10–20K — medium complexity, per the professional-services playbook: one practice group, suggestions only, every entry confirmed by its owner, invoices drafted but sent as today. Production: the rest of the firm, expenses, budget alerts. From you: calendar and billing-system access, the matter list, one partner reviewing exceptions weekly.
The path: free 60-second estimate → free 20-minute review → paid audit of this one process (€1.5–3K, typically two weeks) → pilot with your people in the loop (€10–20K, weeks, not quarters). No transformation programme. Prices are public, on the services page →
This is about you if…
- Do timesheets still arrive late and get chased by email before billing can run?
- Does an administrator map and key each entry into the billing system by hand?
- Are your matters, budgets and rate codes already in a time-and-billing system?
What does this mean in euros?
That depends on your volumes and wage costs — this page will not invent the number. The free 60-second estimate runs that calculation from your answers, with every multiplier sourced.
Not a named Aperanda client. Process file · Ops.
Deep-dive process file. Volumes, weeks and sources come from the industry playbook; nothing here is a named client.
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